Service partners worldwide. Networked expertise.

Our service employees and partners in Europe, Asia and America guarantee you fast and competent service on site.

 

After commissioning of your machine we offer you comprehensive service. Preventive maintenance and servicing ensure a high availability of your machine. Our spare and wear parts management assures a demand-based procurement of the required replacement parts.

In order to improve your machine availability, we offer training or technological services, such as maintenance training or targeted optimization through individual process monitoring.

 

Combine our wide range of services according to your requirements and choose between different service levels.

 

In addition, our service is available for inspections, retrofitting or extensions of machines from other manufacturers. Just contact us.

 

Standard services

 

On-call Availability

Hotline Support

Monday till Friday:     6 am – 10 pm or
Monday till Friday:   12 am – 12 pm or
Monday till Sunday: 12 am – 12 pm

Remote Support

Pre-paid Budget
access via VPN connection/
during chosen SP1 – on-call availability

On-site Service

Reaction time definition
availability for scheduled or unscheduled service support at the customer’s facility

Material Management

Wear & spare parts package
customizable selection of essential parts to secure uptime of the customer equipment

Preventive Maintenance

Securing plant availability
1x annual preventive maintenance
depending of package: including equipment wear parts & staff training

Training Academy

Customer-oriented training classes
operator/ maintenance/ application sessions

Process Support

Flexible duration for focus on
production monitoring / -accompanying /

application finetuning / process adjusting or improvement

Extended services

 

Extended Warranty

Increase Warranty Support
choose a requested time period between 1-2 years for more security on equipment uptime

Companion

Ramp-up Support
provide expert knowledge direct at customer‘s facility during machine start in production

OEE-Tool

Increase equipment transparency
for better equipment monitoring capability /
integration of data to external controlling devices

Software-Upgrade

Continuous system improvement
profit from stability and safety improvements

Retrofit Service

Implement new features or retrofits
on existing components or applications to achieve an overall improvement of the tool

Health-Check

Equipment audit
check performance of tool under real production /
elaborate improvement potentials for a more efficient use

Live Chat

Live Link to expert of your choice
get in touch with your well-known partner