Service for your plant
After commissioning of your plant, we offer you comprehensive service. Preventive maintenance for continuous servicing ensures high machine availability. Via our spare parts management, you can plan your spare and wear parts stock in advance. Our service staff and partners in Europe, Asia and America also guarantee you fast and competent on-site service.
The following overview partition divides our services into standard products and extensions to them. These can be combined individually. Depending on your requirements, you can choose between different service levels to best suit your own needs on site - regardless of whether you have purchased a system from us or from another manufacturer.
In addition, we also offer various training courses or technology-focused services. For example, from plant-specific maintenance training to specific individual process monitoring, selected areas can be optimized in a very targeted manner in order to achieve an improvement in plant availability or versatility.
Our standard products
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On-call Availability |
Hotline Support Monday till Friday: 6 am – 10 pm or |
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Remote Support |
Pre-paid Budget |
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On-site Service |
Reaction time definition |
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Material Management |
Wear & spare parts package |
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Preventive Maintenance |
Securing plant availability |
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Training Academy |
Customer-oriented training classes |
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Process Support |
Flexible duration for focus on |
Expansion to our standard products
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Extended Warranty |
Increase Warranty Support |
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Companion |
Ramp-up Support |
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OEE-Tool |
Increase equipment transparency |
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Software-Upgrade |
Continuous system improvement |
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Retrofit Service |
Implement new features or retrofits |
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Health-Check |
Equipment audit |
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Live Chat |
Live Link to expert of your choice |