Service for your plant

After commissioning of your plant, we offer you comprehensive service. Preventive maintenance for continuous servicing ensures high machine availability. Via our spare parts management, you can plan your spare and wear parts stock in advance. Our service staff and partners in Europe, Asia and America also guarantee you fast and competent on-site service.

 

The following overview partition divides our services into standard products and extensions to them. These can be combined individually. Depending on your requirements, you can choose between different service levels to best suit your own needs on site - regardless of whether you have purchased a system from us or from another manufacturer.

 

In addition, we also offer various training courses or technology-focused services. For example, from plant-specific maintenance training to specific individual process monitoring, selected areas can be optimized in a very targeted manner in order to achieve an improvement in plant availability or versatility.

 

Our standard products

 

 On-call Availability

Hotline Support

Monday till Friday:     6 am – 10 pm or
Monday till Friday:   12 am – 12 pm or
Monday till Sunday: 12 am – 12 pm

Remote Support

Pre-paid Budget
access via VPN connection/
during chosen SP1 – on-call availability

On-site Service

Reaction time definition
availability for scheduled or unscheduled service support at the customer’s facility

Material Management

Wear & spare parts package
customizable selection of essential parts to secure uptime of the customer equipment

Preventive Maintenance

Securing plant availability
1x annual preventive maintenance
depending of package: including equipment wear parts & staff training

Training Academy

Customer-oriented training classes
operator/ maintenance/ application sessions

Process Support

Flexible duration for focus on
production monitoring / -accompanying /

application finetuning / process adjusting or improvement

Expansion to our standard products

 

Extended Warranty

Increase Warranty Support
choose a requested time period between 1-2 years for more security on equipment uptime

Companion

Ramp-up Support
provide expert knowledge direct at customer‘s facility during machine start in production

OEE-Tool

Increase equipment transparency
for better equipment monitoring capability /
integration of data to external controlling devices

Software-Upgrade

Continuous system improvement
profit from stability and safety improvements

Retrofit Service

Implement new features or retrofits
on existing components or applications to achieve an overall improvement of the tool

Health-Check

Equipment audit
check performance of tool under real production /
elaborate improvement potentials for a more efficient use

Live Chat

Live Link to expert of your choice
get in touch with your well-known partner